FAQ - Your Personal Account and Personal Bookshelf
- When do I have to sign in?
- What can I do without signing in?
- How do I create an Accounta Personal Bookshelf?
- How do I sign in if I forgot my password?
- How do I change my password?
- How do I sign out?
- Why should I sign out?
- I sign in, and am then immediately signed out.
- I am off-campus, why can I not access ebrary?
When do I have to sign in?
You are required to sign in to do the following:- View content
- Make Notes, Highlights, or Bookmarks.
- Add books to your ebrary Personal Bookshelf. See the Bookshelf help section.
- Copy or print pages.
- Add money to your Personal Account.
- Check your Personal AccountBookshelf information.
- Change your password.
For more information about how to work with a Personal Bookshelf, including adding books, highlighting text, and adding your own notes to a book see Bookshelf help.
What can I do without signing in?
Nothing, you must be signed in.
- Search
- View pages.
- Create an ebrary Personal Account
- Copy or print pages.
- Create an ebrary Personal Bookshelf
How do I create a Personal AccountBookshelf?
If you have not already created an account, click on the Sign in button in the left-hand frame, then click on the link that says Do you need a new ebrary account?. A new window will open. Follow the instructions on this new page to complete your account creation.When you finish creating your Personal AccountBookshelf you will automatically be signed in. Next time you visit this site, use the Sign in button to sign in using your username and password, then begin using ebrary.
How do I sign in if I forgot my password?
Click the Sign in button in the left-hand frame, then enter your ebrary user name in the field under the "Forgot your password?" label and click the Send button. Your password will be emailed to the most recent email address that we have on file for you.If you don't remember your username, or you think your email address may have changed (and you didn't tell us) then contact Customer Support.
How do I add funds to my Personal Account?
- Sign in.
- Click on the AccountBookshelf tab
- Click the View Account Info / Add Funds link.
- Make sure your account information is up to date (especially your name and address, since this information is used for credit card verification).
- Fill out the form and click the Add Funds to Account button.
How do I sign out?
After you have signed in, the Sign in button in the left-hand frame changes to Sign Out. To sign out, simply click on the Sign Out button. All accounts are automatically signed out after a period of inactivity (usually an hour) or when the browser is closed.
Why should I sign out?
If you are using a shared computer (e.g. a terminal in your library), you should sign out so that others don't intentionally or unintentionally use your Personal Bookshelf or use your Account funds to perform copies and prints.I sign in, and am then immediately signed out.
Please try the following:- Make sure cookies are enabled in your web browser.
- Configure any firewall/browser software to allow "ebrary.com" as a trusted site
- Turn off any accelerator software (Earthlink Plus, NetZero High Speed, etc)
- If on a network, check with your administrator. Make sure any proxy is properly configured.
- Contact ebrary customer support
I am off-campus, why can I not access ebrary?
You may need additional information from your librarian in order to access ebrary outside of your library. Please contact your librarian directly for instruction.Also, you can try the following:
- Make sure cookies are enabled in your web browser.
- Configure any firewall/browser software to allow "ebrary.com" as a trusted site
- Turn off any accelerator software (Earthlink Plus, NetZero High Speed, etc)
- If on a network, check with your administrator. Make sure any proxy is properly configured.
Can I use my Personal Bookshelf on any ebrary site?
Your Personal Bookshelf will work with most libraries and institutions that subscribe to ebrary, however the institution must:- use the standard ebrary sign-in, like this site does and
- subscribe to the same content in order for you to access your saved documents.